Privacy Policy

• Contact details provided via WhatsApp or email inquiries (name, company, email, phone)
• Commodity interest and product preferences
• Chatbot conversation data (messages exchanged with our AI assistant)
• Website usage analytics (page views, session duration, referral source)
• Device and browser information (anonymized)

We do not collect or process payment data through this website.

• Responding to product inquiries and providing quotations
• Improving website experience and content
• Analyzing website traffic and performance
• Providing AI-powered chatbot assistance
• Maintaining business communication records

• AI Chatbot Provider (LeadPintar) — Processes chatbot conversation data to provide automated assistance
• Google Analytics — Collects anonymized website usage data (only with your consent)

We do not sell or share your personal data with third parties for marketing purposes.

• Contact inquiry data: retained for 12 months from last interaction
• Chatbot conversation data: retained for 6 months
• Analytics data: retained per Google Analytics default settings (14 months)

• Request access to your personal data
• Request correction or deletion of your data
• Withdraw consent for analytics cookies at any time
• Object to processing of your data

To exercise these rights, contact us at [email protected]

• UU PDP (Undang-Undang Pelindungan Data Pribadi) — Indonesia's Personal Data Protection Law (Law No. 27 of 2022)
• GDPR (General Data Protection Regulation) — For visitors from the European Economic Area